Event Ticket Terms and Event Cancellation Policy — Curaçao Shop

Event Ticket Terms and Event Cancellation Policy

Effective Date: April 17, 2026

1. Scope and application

This policy governs event reservations and paid ticket bookings made through Curaçao Shop.

2. Platform role

Curaçao Shop is a marketplace and ticketing platform, not the event organizer or venue operator.

3. Organizer responsibility

Event organizers are solely responsible for event legality, permits, venue permissions, schedule accuracy, event content, and event execution.

4. Free reservations and paid tickets

The platform may offer free reservations and paid tickets. Paid ticket bookings become binding once payment is successfully processed and a valid booking reference is issued.

5. Entry and ticket reference

A valid booking reference, ticket code, QR code, or designated credential may be required for entry. Invalid, duplicate, canceled, tampered, or unauthorized credentials may be rejected.

6. Customer attendance responsibility

Customers are responsible for checking event details, arriving on time, and complying with event entry conditions.

7. No-show and late arrival

No-shows and missed attendance are generally non-refundable unless required by law or expressly provided in event terms.

8. Transferability

Tickets are non-transferable unless the event listing explicitly permits transfer.

9. Cancellation and postponement

If an organizer cancels, postpones, or materially changes an event, Curaçao Shop may coordinate customer communications and applicable booking outcomes according to policy and law.

10. Refund handling

Where cancellation-related refunds are due, ticket amount treatment and any platform or service fee treatment follow this policy, applicable event terms, and legal requirements.

11. Admission disputes and justified refusal

Organizers or venues may refuse entry where legally justified, including safety concerns, intoxication, abusive conduct, fraud indicators, or non-compliance with event conditions.

12. Support contacts

For event-specific issues, contact events@curacao-shop.com with your booking reference. For general account, order, or payment issues, contact support@curacao-shop.com.

13. Operational notices

Curaçao Shop may send confirmations, reminders, postponement notices, and cancellation notices through platform communications channels.

14. Payout and verification controls

Organizer payouts may be held until post-event completion and verification.

15. Policy updates

Curaçao Shop may update this policy and publish revised effective dates.