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Effective: April 17, 2026
Privacy Policy for Curaçao Shop
Effective Date: April 17, 2026
Curaçao Shop is a marketplace and delivery platform operated by [Insert Legal Entity Name], a company established in Curaçao, with registered address at [Insert Registered Address]. In this policy, Curaçao Shop, we, us, and our refer to that legal entity as controller of personal data processed through the platform.
This policy explains how we collect, use, store, share, and protect personal data when you use Curaçao Shop as a customer and, where relevant, when you interact with partner stores, couriers, or event organizers through the platform.
We may collect the following categories of personal data:
3.1 Account and identity data, including name, email address, phone number, account credentials, and account role.
3.2 Profile and preference data, including saved addresses, saved stores, saved products, saved events, favorites, language preferences, and notification settings.
3.3 Order and fulfillment data, including cart contents, order history, delivery instructions, pickup selections, courier status updates, and delivery outcomes.
3.4 Event and ticketing data, including event bookings, ticket orders, booking references, attendee details provided at checkout, event reminders sent, event cancellation messages sent, and event support interactions.
3.5 Payment and billing data, including transaction references, payment status, amounts, refunds, and limited payment metadata. Full card or banking credentials are handled by payment providers and are not stored in full by Curaçao Shop.
3.6 Communications and support data, including emails, contact forms, support messages, complaint details, attachments, and records of dispute handling.
3.7 Review and content data, including product reviews, store ratings, event feedback, and other user-submitted content.
3.8 Trust and safety data, including fraud signals, abuse prevention logs, authentication logs, and proof-of-delivery records such as delivery confirmation photos where required for operational verification.
3.9 Device and usage data, including IP address, browser type, operating system, session identifiers, feature interactions, and diagnostic logs.
3.10 Verification and onboarding data where applicable, including identity or business verification records submitted by partners, couriers, or organizers when platform onboarding rules require verification.
We collect data directly from you, from your actions in the platform, from partner stores, couriers, organizers involved in your transaction, from payment and technical service providers, and from security and fraud-prevention tools.
We process personal data to:
5.1 Create and manage accounts and secure access.
5.2 Process orders, deliveries, event bookings, and related customer support.
5.3 Manage cancellations, refunds, disputes, chargeback responses, and compliance checks.
5.4 Send service communications such as order updates, delivery updates, ticket confirmations, reminders, and cancellation notices.
5.5 Improve platform reliability, safety, and user experience.
5.6 Prevent fraud, misuse, abuse, and unauthorized access.
5.7 Meet legal, tax, accounting, regulatory, and law-enforcement obligations.
5.8 Send marketing communications only where permitted by law and based on your preferences and applicable consent requirements.
Curaçao Shop processes personal data under applicable Curaçao legal requirements, including contract performance, legal obligations, legitimate operational interests, and consent where required for specific activities.
We share data only when needed for platform operation, legal compliance, or protection of legitimate rights:
7.1 Partner stores receive data needed to fulfill orders.
7.2 Couriers receive data needed to complete delivery.
7.3 Event organizers receive data needed to manage bookings, entry, and event operations.
7.4 Payment processors receive data needed to authorize and settle transactions.
7.5 Technical service providers such as hosting, infrastructure, analytics, notifications, and security vendors process data under service agreements.
7.6 Professional advisors and authorities may receive data where required for legal claims, audits, compliance, or lawful requests.
We do not sell personal data as a standalone business model.
When third-party service providers process personal data for Curaçao Shop, we require contractual controls, confidentiality obligations, and appropriate technical and organizational safeguards proportionate to processing risk.
Curaçao Shop uses essential cookies and browser storage for authentication, session continuity, account security, and saved preferences. We may also use analytics or performance tools to understand usage and improve reliability. You can manage cookie and storage settings through your browser, but disabling essential cookies may limit login, checkout, saved features, and other core platform functions.
We retain personal data for defined operational and legal periods, then delete or anonymize it where appropriate:
10.1 Account profile data is retained while the account is active and for up to 24 months after account closure or prolonged inactivity, unless longer retention is legally required.
10.2 Order and payment records are retained for up to 7 years for accounting, tax, and dispute purposes.
10.3 Support records are retained for up to 3 years after case closure, or longer if legal escalation is active.
10.4 Proof-of-delivery records are typically retained for up to 12 months, and up to 36 months where fraud, dispute, or legal review requires extended retention.
10.5 Event booking and ticketing records are retained for up to 5 years for compliance, dispute handling, and organizer settlement controls.
10.6 Security and fraud logs are retained for periods proportionate to risk and legal obligations.
Where deletion is requested, some data may be retained to comply with law, defend legal claims, prevent fraud, or enforce platform rights.
We apply technical and organizational safeguards appropriate to a marketplace, delivery, and event platform, including access controls, encryption in transit, role-based permissions, logging, and operational monitoring. No system can guarantee absolute security, and users must also protect account credentials and device access.
Some service providers may process data outside Curaçao. Where cross-border processing occurs, Curaçao Shop applies reasonable contractual and operational safeguards consistent with applicable legal obligations.
Subject to applicable law, you may request access to your personal data, correction of inaccurate data, deletion of data where legally permitted, and restriction or objection to certain processing. You may also update account details directly in platform settings where available. We may need identity verification before fulfilling privacy requests.
Curaçao Shop is intended for users aged 18 and older. If we learn that personal data was submitted in violation of this policy, we will take appropriate steps to delete or restrict that data in accordance with law.
We may update this policy to reflect legal, operational, or product changes. The latest version and effective date will be published on the platform.
For privacy questions or requests, contact support@curacao-shop.com with subject line Privacy Request. For event-specific customer support matters, contact events@curacao-shop.com. Include your account email and relevant order, delivery, or ticket reference to help us respond faster.